Privacy Policy

Effective Date: May 13, 2026

Last Updated: May 13, 2026

Capital Live Scan (“we,” “our,” or “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://www.capitallivescan.com, contact us, or use our Live Scan fingerprinting services.

1. Information We Collect

We collect information in two main contexts: website usage and Live Scan fingerprinting services.

2. Information You Provide via the website:

-Name, email address, phone number, and mailing address
-Appointment and service details
-Forms submitted through our website

3. Live Scan/Background Check Information

When you use our Live Scan services, we collect sensitive personal information required for fingerprint-based background checks, including:

-Full name
-Date of birth
-Sex
-Social Security Number (if required)
-Identification and address information

This information is collected solely for submission to authorized government agencies, including the California Department of Justice (CA DOJ) and the Federal Bureau of Investigation (FBI).

4. Technical and Limited Usage Information

When you visit our website, we may collect limited technical information necessary to operate and improve our services, including:

-IP address (processed in a truncated or anonymized from where possible)
-Browser type and device information
-Pages visited and general session activity

We do not intentionally collect sensitive personal information through website analytics tools, and we limit data collection to what is reasonably necessary to maintain website functionality and performance.

5. Biometric and Fingerprint Data Handling

As part of Live Scan services, fingerprint images are securely captured and transmitted to authorized agencies (such as CA DOJ and FBI) using encrypted, real-time transmission methods. We do not store fingerprint images on local servers after successful transmission.

In accordance with applicable CA DOJ requirements:

-The Live Scan form (BCIA 8016) is retained for up to 12 months and then confidentially destroyed
-Fingerprint data is retained only as long as required for transmission and regulatory compliance

All biometric data is encrypted in transit and at rest during processing. Fingerprint images are captured solely for transmission to authorized agencies and are not retained longer than necessary to complete processing and comply with CA DOJ Terms and Conditions.

6. Website Tracking

Analytics

We use limited analytics tools to understand general website performance and improve user experience. These tools are configured to minimize data collection and avoid capturing sensitive personal information. We do not use analytics tools to identify individual users or to build behavioral profiles.

Analytics tools are only activated where required after obtaining user consent through our cookie management system.

Third-Party Analytics and Tools

Microsoft Clarity

We use Microsoft Clarity to analyze website usage through session recordings, heatmaps, and interaction tracking.

Clarity may collect:
-Mouse movements, clicks, and scrolling behavior
-Pages visited and session activity
-Device type, browser, and screen resolution
-IP address (processed under Microsoft’s privacy practices)

Clarity is only activated after consent is provided where required by law. https://privacy.microsoft.com/en-us/privacystatement

Google Analytics

We use Google Analytics to measure website traffic and usage trends.

Google Analytics may collect:
-Pages visited and time spent on site
-Device and browser information
-Interaction data and referral sources

Google Analytics cookies are only activated after consent where required by applicable law. https://policies.google.com/privacy

HubSpot

We use HubSpot for customer communication, form submissions, and website analytics.

HubSpot may collect website interaction data and form submission details.

HubSpot tracking is only activated after consent where required by law. https://legal.hubspot.com/privacy-policy

Cookies and Tracking Technologies

We use limited set of cookies necessary for website operation and performance measurement.

Non-essential cookies, including analytics tools, are only activated after consent where required by law. Users may manage or withdraw consent at any time through our cookie settings tool.

Where required under California law, users may opt of the use of certain tracking technologies that may be considered “sharing” of personal information.

-Cookies may be categorized as:
-Strictly necessary cookies (required for security and core functionality)
-Analytics cookies (used only with consent where required)
-Performance and marketing cookies (used only with consent where required)

7. How We Use Your Information

We use collected information to:

Live Scan:
-Provide and manage Live Scan fingerprinting services
-Submit required information to government agencies (CA DOJ, FBI)

Website:
-Schedule and process appointments
-Improve website performance and user experience
-Respond to inquiries and provide customer support
-Comply with legal and regulatory obligations

8. How We Share Information

We do not sell your personal information.

We disclose personal information only as necessary to:
-Submit required data to authorized government agencies (CA DOJ, FBI)
-Work with service providers who perform services on our behalf under strict contractual limitations
-Comply with legal obligations

All service providers are contractually restricted from:
-Using personal information for their own purposes
-Retaining or disclosing personal information outside our instructions

We configure third-party tools to operate as service providers under applicable privacy laws and not as independent third parties.

9. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information, including encryption and secure access controls.

However, no method of transmission over the Internet or electronic storage is completely secure.

10. Data Breach Notification

In the event of a data breach involving personal information, we will notify affected individuals and authorities as required by applicable law, including California data breach notification requirements.

11. Your Privacy Rights (California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

-The right to know what personal information we collect
-The right to request deletion of personal information (subject to legal exceptions)
-The right to correct inaccurate information
-The right to opt out of certain data sharing practices

We use sensitive personal information solely to provide requested Live Scan services and comply with legal obligations. We do not use sensitive personal information for profiling or advertising purposes.

To exercise your rights, contact us using the information below.

12. Children’s Privacy

Our services are generally not intended for individuals under 13 years of age unless required as part of a background check process mandated by law or an authorized requesting agency.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

Capital Live Scan
5706 Broadway, Sacramento, CA 95820.
Phone: 916-456-5260
Email: contactus@capitallivescan.com
https://www.capitallivescan.com