FAQ

Get prepared for your Live Scan

How long will the Live Scan take?

The Live Scan process will take 10 to 15 minutes, most of our locations do not require an appointment, but make sure you check your location details prior to arriving for hours of service and requirements.
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What do I need to bring?

To be Live Scan fingerprinted you will need to provide:
  1. Completed Request for Live Scan form for your specific need
  2. Form of payment
  3. Current valid photo ID
Examples of acceptable identification are:
  • California Driver's License
  • California DMV identification Card
  • Valid out-of-state Driver's License
  • Military ID
  • Passport
  • Resident Alien Card
  • Immigration Card
  • Green Card
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How long will it take for my results?

You, your employer, or organization should receive your Live Scan Results within 7 to 10 days.

Capital Live Scan is not responsible for the result of your Live Scan submission. Please allow a minimum of seven days before making a status inquiry.

Applicants should check first with the agency that requested the background review since the Department of Justice sends results directly to the applicant agency. Requests that require manual processing of criminal history information, such as those involving pre-1945 cases, also may delay the reporting of results.
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How do I check my results?

A 24-hour Automated Telephone Service is available from the Department of Justice at 916-227-4557.

If a requesting agency does not have results yet and digital Live Scan fingerprints were submitted, you can use the automated telephone system to check on your submission.
You will need the following information:
  • Your date of birth
  • The 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the Department of Justice form requesting Live Scan Fingerprint background checks.
  • The ATI number always appears in the following sequence: 1. Letters 3. Numbers 3. Letters 3. Numbers
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How do I get a copy of my personal criminal history "Record Review"?

Individuals have the right to request a copy of their own criminal history record from the DOJ to review the information for accuracy and completeness.
DOJ Personal Record Review Instructions:
  • A written request must first be submitted to the DOJ.
  • Print and prepare the "Application to Obtain Copy of State Summary Criminal History Record" form.
  • Print a prepare the "Request for Live Scan Service Form" for Record Review.
  • Requests from third parties are not permitted.
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